Welcome to Fewarde E-Bike. We are committed to providing high-quality electric bikes and professional customer support. We understand that customers may have questions about electric bike usage, charging, maintenance, accessories, and troubleshooting. Below are some common questions and solutions to help you enjoy a better riding experience.
Website: www.fewardebike.com
If your electric bike battery has no power during a ride, do not worry. Fewarde E-Bikes can still be used like a traditional bicycle by using the pedals.
We recommend planning your riding distance according to the battery range and charging the battery regularly. Before long-distance trips, please make sure the battery is fully charged.
If you notice that the battery is not charging, loses power quickly, or cannot turn on normally, please contact our customer service team. We will help you check the issue and provide the appropriate solution.
The pedals and crank system are important components for riding safety. If your pedals become loose, damaged, or abnormal during use:
Stop riding and check the condition of the pedals.
Do not continue riding if the component affects safety.
Contact Fewarde support for assistance.
If the problem is caused by product quality or transportation damage, we can help arrange replacement parts or provide a suitable solution.
If your electric bike cannot start, please check:
Is the battery properly installed?
Is the battery sufficiently charged?
Is the power button switched on?
Are all cables connected correctly?
If the bike still does not work, please contact us and provide photos or videos of the issue. Our technical team will assist you.
Charging time may vary depending on the battery model and charger specifications. Generally, a Fewarde E-bike battery requires several hours for a full charge.
For better battery performance:
Avoid completely draining the battery frequently.
Use the original charger provided.
Store the battery in a dry and safe environment.
Charge the battery regularly when not in use.
Regular maintenance helps extend the life of your electric bike.
We recommend:
Checking tire pressure regularly.
Keeping the chain and moving parts clean.
Checking brakes before riding.
Keeping the battery dry and protected.
Tightening screws and components when necessary.
Proper maintenance ensures safer rides and better performance.
Fewarde E-Bikes are designed for everyday riding conditions. Light rain and normal outdoor use are acceptable, but we recommend avoiding heavy rain, deep water, or prolonged exposure to moisture.
After riding in wet conditions, please dry your bike and store it properly.
Because electric bikes are large products, transportation may sometimes cause damage to accessories or small components.
If you receive damaged accessories, please contact us and provide:
Order number
Photos/videos of the damaged parts
After confirmation, Fewarde E-Bike can arrange free replacement accessories to be sent to you.
If you have any questions about your E-bike, accessories, warranty, or after-sales service, please contact us:
Email:
service@fewardebike.com
You can also contact us through the Live Chat located at the bottom left corner of our website.
Our professional support team is always ready to help you.
At Fewarde E-Bike, our goal is to make every ride simple, safe, and enjoyable. Whether you are commuting, exploring outdoors, or enjoying weekend adventures, we are here to support your journey.
Website:
www.fewardebike.com