At Fewarde E-Bike, we are committed to providing high-quality electric bikes and a reliable customer experience. We understand that an electric bike is a large and valuable product, and during long-distance transportation, there may occasionally be unexpected situations such as package damage, scratches, or damaged accessories.
Our team will do our best to provide a quick and effective solution to ensure that every customer enjoys a safe and worry-free riding experience.
Website: www.fewardebike.com
Fewarde E-Bike provides warranty support for our electric bikes. If your product experiences a quality issue caused by manufacturing defects or normal use, please contact our customer service team for assistance.
Before arranging any repair, replacement, or warranty service, customers are required to contact Fewarde support and provide relevant information, including:
Order number
Product details
Description of the problem
Photos or videos showing the issue
Our technical team will review the information and provide the appropriate solution.
Because E-bikes are large products and require long-distance transportation, minor damage or accessory issues may occasionally occur during shipping.
If you receive your Fewarde E-bike and find that:
Accessories are damaged
Small parts are missing
Components are damaged during transportation
Certain parts do not work properly
Please contact us immediately.
After confirming the situation, Fewarde E-Bike can arrange free replacement parts and accessories to be shipped to you.
We will make every effort to help you restore your electric bike quickly without unnecessary waiting.
Warranty service may include:
✅ Manufacturing defects
✅ Electrical component issues caused by product quality
✅ Motor problems under normal usage
✅ Battery problems caused by product defects
✅ Controller or display failures caused by quality issues
✅ Replacement of damaged accessories confirmed by our service team
Our support team will evaluate each case individually and provide the best solution.
The warranty does not apply to:
Damage caused by accidents, crashes, or improper use
Damage caused by unauthorized modifications
Water damage caused by improper exposure
Normal wear and tear of consumable parts
Damage caused by incorrect installation or maintenance
Damage caused by using the product outside its intended purpose
For your safety and to maintain product performance, please follow the user manual and recommended maintenance instructions.
If you need warranty assistance, please contact our customer service team:
Email:
service@fewardebike.com
You can also contact us through the Live Chat located at the bottom left corner of our website.
Please provide:
Order number
Customer name
Product model
Problem description
Photos or videos if available
Our team will respond as soon as possible and guide you through the next steps.
At Fewarde E-Bike, we believe that purchasing an electric bike should be an enjoyable experience from the beginning to every ride afterward.
Our professional support team is always ready to assist you with product questions, replacement parts, technical issues, and after-sales service.
We maintain reliable inventory and service support to help customers enjoy their electric bikes with confidence.
Thank you for choosing Fewarde E-Bike.
Website:
www.fewardebike.com