Fewarde E-Bike Return & Refund Policy

At Fewarde E-Bike, customer satisfaction is our top priority. We are committed to providing high-quality electric bikes and professional customer service. If you are not completely satisfied with your purchase, we offer a return and refund service according to the terms below.

Website: www.fewardebike.com

1. Return Period

Fewarde E-Bike supports returns and exchanges within 25 business days after receiving your order.

If you would like to request a return or exchange, please contact our customer service team within this period:

Email: service@fewardebike.com

You can also contact us through the Live Chat located at the bottom left corner of our website.

Before returning any product, customers must contact Fewarde customer service and receive return instructions. Returns sent without prior approval may not be accepted.

2. Return Requirements

To be eligible for a return, the product must meet the following conditions:

The request is submitted within 25 business days after delivery.
The electric bike must be in its original condition.
The product should not have serious damage, misuse, or unauthorized modifications.
All original accessories, manuals, chargers, keys, and packaging materials should be included.
Customers may be required to provide product photos or videos for inspection before the return is approved.

For safety reasons, please do not ship the product back before receiving confirmation from our customer service team.

3. Return Process

The return process is as follows:

Step 1:
Contact Fewarde customer service through:

Email:
service@fewardebike.com

or website Live Chat.

Step 2:
Provide your order number and explain the reason for return. Our team may request photos or videos of the product.

Step 3:
After approval, we will provide the correct warehouse return address.

Step 4:
Ship the product according to the return instructions and provide the tracking number.

You can check shipment updates through:

https://www.17track.net

4. Warehouse Return Information

Fewarde E-Bike operates local warehouses in Germany, Poland, and the United Kingdom to provide convenient after-sales service for European customers.

United Kingdom Return Warehouse

Receiver: UT10580-Kenny-BSHT
Phone: 01515411195

Address:
UNIT 19, TRIUMPH WAY,
TRIUMPH BUSINESS PARK,
SPEKE, LIVERPOOL,
UNITED KINGDOM, L24 9GQ

Germany Return Warehouse

Receiver: Jane (J561)
Phone: +49 6103 20764 30

Address:
Otto-Hahn-Str. 5-7
63225 Langen Hessen
Germany

Poland Return Warehouse

Receiver: xixi
Phone: +48 532233262

Address:
Generała Mikołaja Bołtucia 8
05-827 Grodzisk Mazowiecki
Poland

5. Refund Policy

Once the returned product arrives at our warehouse and passes inspection, we will process the refund.

Refunds will be issued to the original payment method used for the purchase.

Please note:

Refund processing time may vary depending on your payment provider.
Shipping fees, return shipping costs, and additional charges (if applicable) may not be refundable.
Products damaged due to improper use, accidents, or unauthorized modifications may not qualify for a refund.

6. Exchange Policy

If your electric bike has quality issues or you received the wrong product, Fewarde E-Bike will assist you with an exchange solution.

Please contact us as soon as possible after receiving your order. Our customer service team will evaluate the situation and provide the best solution.

7. Damaged or Incorrect Products

If your order arrives damaged or incorrect:

Please contact us immediately and provide:

Order number
Photos of the package
Photos/videos of the product damage

Our team will review your case and help arrange a replacement or appropriate solution.

8. Customer Support

If you have any questions regarding returns, refunds, or exchanges, please contact us: